| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Excellence | 978-1-55648-269-4 (1-55648-269-8) | 2000 |
| Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence | 978-0-7879-5251-8 (0-7879-5251-6) | 2000 |
K. B. · Kirsten Brodde · Kristen Baird · Kristen Bird · Krister Brood · Kristiaan Borret · Kristin Baird Rattini