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McGraw-Hill
> Kevin Hoffberg
Kevin Hoffberg
K. H.
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(ISBN-10)
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Firing Up The Customer: Aligning Brand, Strategy and Technology to Deliver the Extraordinary Customer Experience
978-O-O7-14OO17-6
(O-O7-14OO17-6)
2003
Brent Frei ยท Kevin J. Corcoran
Kevin Hoffman