title | ISBN-13 | year of publica- tion | other author(s) |
---|---|---|---|
Project Management Pocketbook | 978-1-903776-87-2 | 2008 | Mike Applegarth |
The Call Centre Customer Care Pocketbook | 978-1-903776-33-9 | 2005 | Michael Applegarth |
The E-customer Care Pocketbook | 978-1-870471-89-3 | 2001 | Michael Applegarth · Adrian Guttridge |
The Empowerment Pocketbook | 978-1-870471-51-0 | 1998 | Michael Applegarth |
The Project Management Pocketbook | 978-1-870471-63-3 | 1998 | Mike Applegarth |