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Routledge
> Keith Michael Hearit
Keith Michael Hearit
title
ISBN-13
(ISBN-10)
year of publication
Crisis Management By Apology
978-O-8O58-3789-6
(O-8O58-3789-2)
2005
K. H.
·
K&M
·
Keith M.
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M. H.
·
Michael H.
Keith Michael Mahan