| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| The Help Desk Audit: Blueprint for Success | 978-0-9740808-0-2 (0-9740808-0-2) | 2003 |
| The Help Desk Audit Toolkit: Companion CD | 978-0-9740808-1-9 (0-9740808-1-0) | 2003 |
| The Help Desk Dictionary | 978-0-9740808-5-7 (0-9740808-5-3) | 2006 |
J. L. · J.M. · J. Mohr · JULIE L. · Julie M. · L.M. · L. Mohr