AuthorHouse · Technology Marketing Corp
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Scriptwriting for Effective Telemarketing | 978-0-936840-12-3 (0-936840-12-9) | 1993 | |
| The Positive Coach Approach: Call Center Coaching for High Performance | 978-1-4259-7838-9 (1-4259-7838-X) | 2007 | Sally Cordova |