| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Creating a Customer Service Revolution: Making Service Your Biggest Competitive Advantage | 978-1-118-85637-6 (1-118-85637-6) | 2014 |
DiJulius, John R. III · I.D. · J.D. · J. I. · J R · John D. · John I · John R. · John R. DiJulius · R.D.