| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Raving Fans: A Revolutionary Approach to Customer Service | 978-O-7393-O953-7 (O-7393-O953-6) | 2004 | Kenneth Blanchard · Sheldon Bowles · Rick Adamson · Kate Borges |
J.M. · John M. · Mollard, John