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John Kampman
J.K
·
John K.
title
ISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Service Management Process Maps
978-9O-8753-O44-O
(9O-8753-O44-7)
2007
Nancy Hinich · Robert Sterbens · Peter Waterhouse · Gary West
John Kamps