| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Building Great Customer Experiences | Hardcover | 978-0-333-99013-1 (0-333-99013-7) | 2002 | Colin Shaw |
| Building Great Customer Experiences | Paperback | 978-1-4039-3949-4 (1-4039-3949-7) | 2002 | " |