| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Cracking the Case of ISO 9001:2000 for Service | 978-O-87389-554-5 (O-87389-554-1) | 2002 | Horst Patricia Dolvers · Charles A. Cianfrani |
E.E. " · E. West · J. E. · J.E. West · J. W. · J. West · John E. · John E. West · John W. · John West