J. G. ยท J. Gitomer
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know | 978-1-885167-3O-9 (1-885167-3O-X) | 1998 |