J.M. · James M. · James Merlino M.D.
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Service Fanatics | 978-1-5012-1178-2 | 2015 | |
| Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way | 978-0-07-183325-7 | 2014 | |
| The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care | 978-1-260-46129-9 | 2019 | Joseph Cabral · Thomas H Lee |
| Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare | 978-1-260-44092-8 | 2018 | Craig Clapper · Carole Stockmeier |
Brilliance Audio · McGraw-Hill · McGraw-Hill Education