| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Satisfaction: How Every Company Listens to the Voice of the Customer | 978-O-14-3O6231-8 (O-14-3O6231-X) | 2006 | Chris Denove |
D. P. · D. Power · J.D. · J. P. · James D. · James P. · James Power