| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Practical Understanding of Capability: Implementing Statistical Process Control | 978-1-887355-00-1 (1-887355-00-6) | |
| The Executive Guide to Call Center Metrics | 978-1-887355-08-7 (1-887355-08-1) | 2012 |
| The Executive Guide to Six Sigma Call Centers | 978-1-887355-11-7 (1-887355-11-1) | 2008 |
C.A. · C. Abbott · J. A. · J. Abbott · J C · J.C. Abbott · James A. · James Abbott · James C. · Mr James C Abbott