| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| A dictionary of IT service management: terms, acronyms and abbreviations | 978-0-9551245-7-0 | 2008 | Ashley Hanna · Ivor Macfarlane |
| IT Services Procurement Based on ISPL: A Pocket Guide | 978-90-77212-50-9 | 2005 | Johan C. Op de Coul · Jan Van Bon |
| itSMF Planning to Implement Service Management Pocket Book | 978-0-9524706-9-4 | 2004 | |
| Planning and achieving ISO/IEC 20000 certification | 978-0-9551245-1-8 | 2007 | Stuart Rance |
Stationery Office Books · Van Haren Publishing · itSMF