| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Total Quality Management: A Cross Functional Perspective | 978-O-471-1O8O4-7 (O-471-1O8O4-9) | 1996 | Ashok Rao · Lawrence P. Carr · Robert J. Kopp · John Martin · Farshad Rafii · Phyllis Fineman Schlesinger |