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Horst Patricia Dolvers

H.D. · H. P.

titleISBN-13
(ISBN-10)		year of publica-
tion		other author(s)
Cracking the Case of ISO 9001:2000 for Service978-O-87389-554-5
(O-87389-554-1)		2002Charles A. Cianfrani · John E. Ejackk West

Horst Patschke