| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Neon Signs of Service | 978-0-9715370-0-2 | 2002 | |
| Thank You Very Much | 978-0-89815-673-7 | 1995 | |
| The Art & Science of the Hotel Concierge: Connecting Guests to Experiences Around the World | 978-0-13-314447-5 | 2013 | Lin Ivice · American Hotel & Lodging Association |
| The Luxury Collection: Certified Indigenous | 978-1-61428-437-6 | 2015 | |
| The Wisdom of the Wizard | 978-0-9715370-1-9 | 2009 | |
| Ultimate Service: The Complete Handbook to the World of the Concierge | 978-0-13-175357-0 | 1994 | Delta Collins |
AZ Press · Assouline Publishing · Prentice Hall · Ten Speed Press