Call Center Press · ICMI Press (International Customer Management
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Forecasting and Scheduling: The Best of Call Center Management Review | 978-0-9659093-6-5 (0-9659093-6-0) | 2001 | Brad Cleveland · Susan Hash · Editors |
| Call Center Recruiting and New Hire Training | 978-0-9709507-0-3 (0-9709507-0-5) | 2001 | Laurie Solomom · Ann Smith · Wanda Sitzer · Leslie Hansen Harp · Julia Mayben · Anita O'Hara · Bette Mock |