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Gordon Mac Pherson
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ISBN-13
(ISBN-10)
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Call Center Forecasting and Scheduling: The Best of Call Center Management Review
978-O-9659O93-6-5
(O-9659O93-6-O)
2001
Brad Cleveland · Susan Hash · Editors
G.M.
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G-Mac
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G. P.
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Gordon M.
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Gordon Macpherson
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M P
Gordon MacComb