Deutscher Universitätsverlag · Routledge
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) | |
|---|---|---|---|---|
| Customer Relationship Management in Electronic Markets | 978-0-7890-1945-5 (0-7890-1945-0) | 2004 | David Bejou | |
| E-Services: Opportunities and Threats - Journal of Value Chain Management, Vol. 1, No. 1/2 | 978-3-8350-0801-4 (3-8350-0801-3) | 2007 | Heiner Evanschitzky |