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Call Center Press
> Gerry Barber
Gerry Barber
title
ISBN-13
(ISBN-10)
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tion
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Call Center Forecasting and Scheduling: The Best of Call Center Management Review
978-O-9659O93-6-5
(O-9659O93-6-O)
2001
Brad Cleveland · Henry Dortmans
G.B.
·
Gary Barber
·
Gary Braver
Gerry Barker