Books listed by ISBN
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Customer Service Press
> Frederick C. Van Bennekom
Frederick C. Van Bennekom
title
ISBN-13
(ISBN-10)
year of publication
Customer Surveying: A Guidebook for Service Managers
978-O-97134O6-O-2
(O-97134O6-O-9)
2002
C B
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"F.C."
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F Van
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V. B.
Frederick C. Whitney