| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Why CRM Doesn't Work: The Re-empowerment Revolution in Customer Relationship Management: How to Win by Letting Customers Manage the Relationship | 978-O-7494-3947-7 (O-7494-3947-5) | 2003 |
Farhad Nili · Ford Neal · Fred Neil · Fred Nile · Freda Neill