Help Desk Institute · Prentice Hall
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Collective Wisdom: Transforming Support with Knowledge | 978-1-57125-999-8 | 2006 | David Kay |
| Just Enough CRM | 978-0-13-101017-8 | 2003 | |
| The Art of Software Support | 978-0-13-569450-3 | 1996 | Richard Farrell |
| The art of software support: Design and operation of support centers and help desks | 978-0-13-784497-5 | 1998 | Françoise Tourniaire |
F.T. · France Tournier · Frances Turner · Francesco Trimarchi · Francis Tourneur · Francis Turner · François Tournaire · Frank Turner · Franz Thurmaier · Franz Thurner · Franz Trenner