E.N. · E. Naumann · Earl Naumann Ph.D. · et.al Earl Naumann
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Creating Customer Value: The Path to Sustainable Competitive Advantage | 978-0-538-83847-4 (0-538-83847-7) | 1994 | Raymond Kordupieski |
| Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results | 978-0-87389-490-6 (0-87389-490-1) | 2000 | Steven H. Hoisington |
| Customer Value Toolkit | 978-0-538-85545-7 (0-538-85545-2) | Mescon Multimedia Group |