| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Measuring the "Voice of the Customer" in the Medical Laboratory Industry using Surveys: A case study approach | 978-1-4565-6O72-O (1-4565-6O72-7) | 2011 |
D.F. · D,. H.. · D. P. · Dr.P · H. P. · Hans Froehling PhD · Hans P.