| Titel | ISBN-13 (ISBN-10) | Erscheinungsjahr |
|---|---|---|
| Winning at Unorganized Retail: An Indian Perspective and Experiences: Defining Relationship and Measuring Impact of different SERVQUAL aspects on Customers and Conventional Retailing of India | 978-3-8443-9O28-5 (3-8443-9O28-6) | 2011 |