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Wiley
> Douglas Turk
Douglas Turk
D. T.
ยท
Douglas T.
title
ISBN-13
(ISBN-10)
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tion
other author(s)
CRM Unplugged: Releasing CRM's Strategic Value
978-O-471-483O4-5
(O-471-483O4-4)
2004
Philip Bligh
Douglas Turkington