D.K · Donna (Donna Knapp) Knapp · Donna K.
| title | ISBN-13 | year of publication |
|---|---|---|
| A Guide to Customer Service Skills for the Help Desk Professional | 978-0-7600-7262-2 | 1999 |
| A Guide to Customer Service Skills for the Help Desk Professional, Second Edition | 978-0-619-21641-2 | 2004 |
| A Guide to Customer Service Skills for the Service Desk Professional | 978-1-285-06358-4 | 2014 |
| A Guide to Customer Service Skills for the Service Desk Professional | 978-0-538-74853-7 | 2010 |
| A Guide to Help Desk Concepts | 978-1-4390-4022-5 | 2009 |
| A Guide to Service Desk Concepts | 978-1-285-06345-4 | 2013 |
| A Guide to Service Desk Concepts | 978-0-324-78506-7 | 2009 |
| Bundle: A Guide to Help Desk Concepts, 3rd + A Guide to Customer Service Skills for the Service Desk Professional, 3rd | 978-1-111-66548-7 | 2010 |
| The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management | 978-1-60427-049-5 | 2010 |
Cengage Learning · Course Technology · Course Technology Inc · J. Ross Publishing · South-Western College Publications