Facet Publishing · Neal-Schuman Publishers
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments | 978-1-85604-626-8 (1-85604-626-5) | 2007 |
| Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments | 978-1-55570-598-5 (1-55570-598-7) | 2007 |