| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Analysis of Customer Satisfaction Data | 978-0-87389-453-1 (0-87389-453-7) | 2000 | T. R. N. Rao |
| Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations | 978-0-87389-593-4 (0-87389-593-2) | 2004 | |
| Linking Customer and Employee Satisfaction to the Bottom Line | 978-0-87389-501-9 (0-87389-501-0) | 2002 | Morris Wilburn |