| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Developing People and the Corporate Culture in Financial Services | 978-0-8493-1745-3 (0-8493-1745-2) | 1999 | Vlad Stanic |
| Strategic Service Management: Beyond the Moment of Truth: 7 | 978-0-08-037752-0 (0-08-037752-1) | 1990 | |