| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Principles of Customer Relationship Management, International Edition | 978-1-439O-391O-6 (1-439O-391O-O) | 2009 | Roger Baran · Robert Galka |
D S · Daniel P. Strunk · Daniel R. Strunk · Daniel S