D.C. · D. Coen · Dan H. Coen
| title | ISBN-13 | year of publication |
|---|---|---|
| 101 Lessons For GREAT Call Center Management | 978-0-9795544-0-7 | 2007 |
| Building Call Center Culture | 978-0-9660436-2-4 | 2001 |
| Friendly Persuasion | 978-0-9660436-1-7 | 1997 |
| How to Become a GREAT Call Center Manager | 978-0-9660436-6-2 | 2004 |
| Inspiring Call Center Performance | 978-0-9660436-5-5 | 2003 |