| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Calidad en el servicio a los clientes | 978-84-87189-88-3 | 1991 | |
| Did You Know?: Fascinating Facts & Fallacies About Business | 978-0-13-032194-7 | 1994 | Charles Boyd |
| Empowering Intranets to Implement Strategy, Build Teamwork, and Manage Change | 978-1-56720-538-1 | 2002 | |
| Enviro-Management: How Smart Companies Turn Environmental Costs into Profits | 978-0-13-073503-4 | 1994 | |
| Managing Services: Improving Services Through Operations Management | 978-0-07-112585-7 | 1992 | |
| Safety Management: Improving Performance | 978-0-07-016410-9 | 1982 | |
| The Production Game: A User's Guide | 978-0-201-51667-8 | 1990 | |
| The Service Trainer Handbook: Managing Service Businesses in the 1990's | 978-0-07-016414-7 | 1992 | |
D D · D. Denton · D.K · K. D. · Keith Denton
Addison-Wesley · Ediciones Díaz de Santos, S.A. · McGraw-Hill · Praeger · Prentice Hall