| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty | 978-O-8442-2441-1 (O-8442-2441-3) | 1999 | Arthur Middlebrooks |
c't · Chris Terrill · Chris Thrall · Chris Tirrell