| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv | 978-O-O7-1745O9-3 (O-O7-1745O9-2) | 2010 | Edward E. Scannell |