C.A. · Colin a · Mr Colin Armistead
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Blackwell Encyclopedia of Management: Operations Management | 978-1-4051-1096-9 | 2006 | Par Ahlstrom · Eamon Ambrose · Hilary Bates · Ken Bates · David Bennett · John Bessant · Alan Betts |
| Customer Service and Support: Implementing Effective Strategies | 978-0-273-03273-1 | 1992 | Graham Clark |
| Effective Organisations: Looking to the Future | 978-0-304-70262-6 | 1980 | Julia A. Kiely |
| Knowledge Management | 978-0-304-70604-4 | 1999 | |
| Services Management: New Directions, New Perspectives | 978-0-304-33624-1 | 1995 | Richard Teare |
Cassell · Pearson Education · Wiley-Blackwell