| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Satisfaction: How Every Company Listens to the Voice of the Customer | Paperback | 978-0-14-306231-8 (0-14-306231-X) | 2006 | James D. Power |
| Satisfaction: How Every Great Company Listens to the Voice of the Customer | " | 978-1-59184-164-7 (1-59184-164-X) | 2007 | James Power |
| Satisfaction: How Every Great Company Listens to the Voice of the Customer | Hardcover | 978-1-59184-109-8 (1-59184-109-7) | 2006 | " |