| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management | 978-0-7494-9806-1 (0-7494-9806-4) | 2019 |
| Creating Customer Loyalty: Using Customer Experience Management to Deliver Lasting Client Loyalty | 978-0-7494-8430-9 (0-7494-8430-6) | 2019 |
| Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life | 978-1-86076-164-5 (1-86076-164-X) | 2011 |