C.H. · C.P. · Cherrill Heaton · P. H.
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving Service Excellence, Second Edition | 978-1-56793-327-7 | 2009 | Myron D. Fottler · PhD · Robert C. Ford |
| Achieving Service Excellence: Strategies for Healthcare | 978-1-56793-190-7 | 2002 | Myron D. Fottler · Robert C. Ford |
| Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience | 978-1-4390-6032-2 | 2011 | Robert C. Ford · Michael C. Sturman |
| Managing the Guest Experience in Hospitality | 978-0-7668-1415-8 | 1999 | Robert Ford |
Cengage Learning · Delmar Cengage Learning · Health Administration Press