| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Managing the Guest Experience in Hospitality | 978-O-7668-1415-8 (O-7668-1415-7) | 1999 | Robert Ford |
C.H. · Carol Hayden · Carol Heiden · Carol Hutton · Cherrill P. Heaton · Cheryel Hutton · Cheryl Hayden