Butterworth-Heinemann · CIM Publishing
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Communications | 978-0-902130-97-5 (0-902130-97-8) | 2002 | |
| Strategic Marketing: Planning and Control | 978-0-7506-5236-0 (0-7506-5236-5) | 2001 | Graeme Drummond · John Ensor · Ruth Ashford |