| title | ISBN-13 | year of publication |
|---|---|---|
| Being the Leader People Want to Follow: Real leaders win the hearts of those they serve | 978-1-5425-5077-2 | 2017 |
| Customer Service Superstars: Six attitudes that bring out our best | 978-1-5425-4323-1 | 2017 |
| Five-Star Service: How well are your customers treated? | 978-1-5425-4333-0 | 2017 |
| People Skills: 65 healthy qualities for better relationships | 978-1-5425-5064-2 | 2017 |
| Service Starts With a Smile: 69 reasons why customers return | 978-1-5425-4315-6 | 2017 |
| Winning the Customer: Understanding the mind of the customer | 978-1-5425-5053-6 | 2017 |