| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation | 978-1-118-66267-O (1-118-66267-9) | 2013 | Martin Hill-Wilson |
C B · Caroline Bland · Caroline Blinder · Caroline Blunden