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McGraw-Hill
> Carol J. Kerr
Carol J. Kerr
title
ISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Customer Relationship Management
978-O-O7-137954-O
(O-O7-137954-1)
2001
Kristin L. Anderson
C. J.
·
C. K.
·
Carol K.
·
Carol Kerr
·
J.K
·
J. Kerr
Carol J. Kilbane Byler