| title | ISBN-13 | year of publication |
|---|---|---|
| 21st Century Business: Customer Service, Student Edition | 978-0-538-74028-9 | 2010 |
| Quick Skills: Customer Service | 978-0-538-69836-8 | 2000 |
| Quick Skills: Embracing Diversity | 978-0-538-69842-9 | 2000 |
| Quick Skills: Handling Conflict | 978-0-538-69833-7 | 2000 |
C. G. · C.S. · C. T. · Career Solutions · Career Solutions Training · S. G. · S. T.