| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| *Fg Customer Service | 978-0-538-69838-2 | 2000 | HUMPHREY |
| Fg Embracing Diversity | 978-0-538-69844-3 | 2001 | " |
| *Fg Handling Conflicts | 978-0-538-69835-1 | 2000 | " |
| Fg Manage Change-Quick Skills | 978-0-538-69841-2 | 2000 | " |
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